Frequently Asked Questions

Kauai Baby Rentals offers a wide selection of high-quality baby gear for rent. If you are interested in learning more about what we offer, here are a few details about our products and services.

Operating Hours and Delivery Policies

Hours & Delivery:

• 7 days/week, 8am-4pm. Late check-ins after 4pm is an additional $20

• All orders made within 48 hours of arrival, please call to confirm availability

• $20 delivery fee (includes set-up, break down and pick up).

• Same day order = $20 extra charge.

• Have gear ready for pick up by 10am, or an additional daily charge may be added. We arrange deliveries only once a day islandwide.

Where Do You Deliver?

We deliver to hotels, condominiums, vacation rentals, and private residences.

How Do I Order?

You may order through our website or via email address, phone, or fax.

Do You Require a Minimum Rental Amount?

We require a minimum $30 rental, exclusive of delivery fee and state tax.

What If Equipment Is Damaged or Broken?

We expect our equipment to be returned in working order. If our products are returned damaged or broken during the rental period, you will be charged a replacement value fee. This excludes the original rental charge.

Our Cancellation Policy

Cancellation made at least 48 hours before pre-arranged delivery will not be charged. All orders canceled within 48 hours will be charged 50% of the original order. There are no refunds on early returns.

How Is Your Equipment Cleaned?

Every piece of equipment is cleaned and sanitized following the Centers for Disease Control Prevention guidelines. We also use fragrance-free and eco-friendly products.

Will I Receive the Exact Items Shown?

All Kauai Baby Rentals gear are from respected manufacturers and of top quality. Unless the model/manufacturer is specified, you'll receive similar items pictured.

What If I Need Something Not on Your Equipment List?

We would be happy to accommodate you. Please call in advance for special requests.

What Condition Should I Return Equipment?

We will clean and sanitize equipment after each use. Our team does ask our customers to help us in keeping our equipment in good shape. We request to clean up spills or accidents when they occur to prevent permanent damage/stains. Please return items in the same condition as received to avoid any additional cleaning charge.

Equipment and Safety

All baby equipment are bought new by Kauai Baby Rentals. We only provide products that are registered with the manufacturer. Our team also monitors recall information on the US Consumer Product Safety Commission (www.cpsc.gov). Any recalled equipment is immediately discarded. A safety check is also performed prior to renting out all our products.